Receptionist and Campus Events Facilitator

Receptionist and Campus Events Facilitator

Category
Lay Position
Organization
Trinity School for Ministry
Location
Ambridge, PA
Short Description

Trinity School for Ministry, Ambridge PA, is seeking to hire a full-time Receptionist and Campus Events Facilitator. The Receptionist serves as the first point of contact for callers or campus visitors and must be prepared to triage a wide range of inquiries and requests while proactively and independently addressing issues. Excellent verbal and written communications are required.

Duties and Responsibilities: Answer all incoming calls; receive in-person visitors; sort and distribute incoming mail; handle internal and external inquiries; record messages for faculty, staff, and students; keep faculty and staff attendance record; produce ID cards and name tags for faculty, staff, students, and essential visitors; manage confidential calendar for pastoral counselors; maintain parking permit log; maintain mailboxes for faculty and staff; maintain emergency contact information; facilitate prayer requests for the Development Department; replenish forms displayed in the lobby; maintain electronic welcome board in academic building; serve as point contact for postal machine and facilitate mailing requests; perform other related duties and special projects as assigned by the Dean of Administration; facilitate requests from outside community for all campus events; oversee campus events from beginning to end; post all meetings and events on campus events calendar; reserve all room usage to assure no overlap; coordinate student hosts for events if necessary; serve as point of contact for campus events and facilities requests; notify campus community of events schedule; create name tags for all campus events.

Requirements: knowledge and awareness of current customer service principles; ability to communicate effectively with faculty, staff, students, alumni, visitors and to handle complex and sometimes difficult communications with tact and sound judgement; strong presence of investigative, problem-solving, and critical thinking skills; effective organizational, interpersonal, written, and verbal communication skills; strong customer service orientation; ability to work independently and without supervision on assignments using sound judgement in decision-making; ability to evaluate complex issues, determine appropriate course of action, and propose solutions; ability to promote and adapt to change; ability to prioritize workload; ability to multitask; keen attention to detail; maintain accurate records and find important information quickly; time management skills to prioritize and complete a variety of tasks throughout the day; patience and listening skills to respond appropriately and interact positively with upset customers; respond to all inquires in a timely manner; sensitivity to the rights of individuals treating them with dignity and respect as related to the mission of the seminary.

Proficient use of: complex telecommunications equipment; computer systems and applications, such as Microsoft Office and G Suite for Education; common office equipment; computer scheduling software; email and internet; mail processing equipment. Personal Qualifications: Christian ethics and integrity; commitment to Jesus Christ and Trinity’s vision, purpose, values, and statement of faith; strong work ethic; excellent listening and communication skills; ability to interact pleasantly with staff, faculty, students, and visitors; ability to exhibit a high level of confidentiality and discretion.

Preferred Requirements: previous receptionist experience is strongly preferred; administrative experience in an academic environment is preferred, but not required; willingness to actively contribute to the seminary mission and respect the Anglican identity of Trinity School for Ministry.

Contact Instructions
Qualified individuals are encouraged to apply by submitting a cover letter, resume, and three letters of recommendation to elucci@tsm.edu by August 7, 2021.